WARRANTY AND RETURNS POLICY

The goods which we deliver are subject to a 30-day warranty against defects. Pursuant to this warranty, you may return defective goods and receive a full refund.

Returns are otherwise only accepted where goods are defective, damaged, incorrect, or where you are entitled to a remedy under applicable consumer laws.

Our Warranty and Returns Policy is subject to any additional rights which you may have under applicable consumer laws.

1. Return process

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, except to the extent that a defect was not detectable prior to unpackaging or use. You’ll also need the receipt or proof of purchase.

To initiate a return, you may contact us via our website contact form or by email at transform@yieldform.com.au. If your return request is accepted, we will provide instructions on how and where to send the goods. Goods returned without first requesting a return will not be accepted.

You may be required to provide proof of purchase so that we can process your return.

You may contact us for any return questions via our website contact form or via email at transform@yieldform.com.au

2. Damages and issues

Please inspect your order upon receipt and contact us immediately if the goods are defective, damaged, or if you receive the wrong item, so that your concerns can be evaluated and addressed.

3. Exceptions / non-returnable items

Subject to any statutory consumer rights which you may have:

(a) we do not accept returns for perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases.

(b) we do not accept returns on sale items or gift cards.

4. Exchanges

If non-defective goods are returned in accordance with this Policy, and the return is accepted, you may at your option make a separate purchase of a different item and the price will be offset and adjusted.

5. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It is also necessary to provide us with the receipt or proof of purchase.

6. Refunds

We will notify you once we have received and inspected your return, and inform you whether the return has been accepted. If accepted, refunds will be issued to your original payment method within 10 business days, unless a replacement product is provided. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since the approval of your return, please contact us at transform@yieldform.com.au

7. Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty and Returns Policy was last updated on 14 March 2026.